A ‘born and bred’ local Czech IT company, who develop and customize financial systems within the top 10 world leading markets throughout the globe.
The essence of EmbedIT is fast & dynamic work environment. Each team chooses its own style of 'Agile' work – it can follow a specific framework, or create its own hybrid. That may come as a shock to some newcomers but it works!
Jr. Queue Coordinator - Part-time
We are looking for new colleague to support our senior international Genesys team! If you would like to start your career in IT area while you are f.e. still studying or on parental leave, we have the right opportunity for you for part-time.
Our Sr. Genesys Consultants team, which is supporting 10 Home Credit locations, is looking forward to meet new junior colleague to help them with current workload and support the organizing the work.
Your responsibilities will be ...
The main responsibility of the Queue Coordinator is to assist with the management and distribution of tickets in the Genesys queues to the team. The colleague will be responsible for managing the timely assignment and closure of tickets in OT & JIRA, ensuring that the tasks are assigned to the correct person and act as follow-up point for tickets that are close to breach. What´s more, you will work with colleagues from many interesting countries (Brazil, South America, India, Ukraine etc). and the work with them will be for sure not boring at all.
Some desired qualities to have ...
Outstanding communication and interpersonal skills required
Ability to work under pressure and tight deadlines
Ability to work independently and within a team environment
Effective communication skills in CZ and EN - both written and oral
Ability to multi-task
Willingness to learn new things
General IT overview
Be available approx. 4 hours/5 days per week
We are expecting the role to be full-time after some longer time (it is open for discussion).
If you find the role interesting, don´t hesitate to contact us!
Informace o pozici
Typ pracovního vztahu
Práce na zkrácený úvazek
Typ smluvního vztahu
Dohoda o pracovní činnosti
Délka pracovního poměru
Na dobu neurčitou
Mobilní telefon, notebook, občerstvení na pracovišti
Pozice je vhodná pro absolventy.
Pozice vhodná pro rodiče na mateřské a rodičovské dovolené.